SHIPPING & RETURNS
SHIPPING POLICY
At Aura Clothing, we’re committed to getting your order to you quickly, safely, and reliably. Below is everything you need to know about our shipping process:
Processing Time
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All orders are processed within 1-2 business days.
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You’ll receive an email confirmation with your tracking information as soon as your order is shipped
Shipping Options and Delivery Times
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Standard Shipping: 3-7 business days.
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Delivery times may vary slightly based on your location.
Shipping Costs
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Shipping costs are calculated at checkout and depend on your selected shipping option and location.
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We offer free shipping on orders over Rs. 5000
Where We Ship
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We currently ship to Pakistan only.
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If your location isn’t listed, feel free to contact us—we’ll do our best to assist!
Order Tracking
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Once your order is shipped, you’ll receive a tracking number so you can monitor its journey to your doorstep.
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Need help with tracking? Reach out to us, and we’ll assist you.
Lost or Damaged Packages
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We’re here to help if something goes wrong. If your order is lost or arrives damaged, please contact us within 7 days, and we’ll make it right.
Contact Us
If you have any questions or concerns about your order, feel free to reach out to us at auramodestlifestyle@gmail.com. We’re always happy to assist!
We value your trust and strive to deliver an excellent shipping experience every time.
RETURN & EXCHANGE POLICY
At Aura Clothing your satisfaction is our top priority. If something isn’t quite right, we’re here to help with hassle-free returns and exchanges.
Eligibility for Returns
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Items can be returned within 3 days of receiving your order.
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To be eligible for a return, items must be unused, in their original packaging, and with all tags attached
How to Initiate a Return
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Contact us at auramodestlifestyle@gmail.com with your order number and reason for the return. We are very responsive!
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We’ll provide a return authorization and instructions for shipping your item back.
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The rider will pick up the old order and deliver the exchange order. All items should be in their original conditions without any signs of use.
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There will be an additional delivery fee of Rs. 300.
Refund Process
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There is no refund policy unless its circumstantial.
Exchanges
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Exchange requests will only be entertained in case of damaged or wrong goods sent by us. within 3 days after the delivery.
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The customer is responsible for shipping costs if they want to exchange any article.
Return Shipping Costs
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If the return is due to our error (e.g., wrong or defective item), we’ll cover the return shipping costs.
Damaged or Defective Items
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If your order arrives damaged or defective, please contact us within 3days. We’ll make it right by replacing the item or offering a full refund.
Contact Us
Have questions about your return or exchange? Reach out to us at auramodestlifestyle@gmail.com, and we’ll guide you through the process.
We’re here to ensure you have a positive shopping experience every step of the way.